// contact
One inbox, read by one person.
No ticket portal, no chatbot, no queue you cannot see the end of.
Billing and access problems, a drill behaving badly, a bug, or a question about how something is supposed to work. If you found something wrong, saying what you expected and what happened is enough.
Judging your bars, picking your style, or telling you how long it takes to get good. Nobody can promise that, and a trainer that claimed to would be lying to you.
Usually within two working days. This is one person, not a support desk, and there is no 24/7 anything.
Your account email if it is about access or billing, the drill name, and the device you were on. That is usually the whole ticket.
// your data
Export or delete, from your account, without asking.
Both live in your account page: export everything the account holds as machine-readable JSON, and delete the account in one place — with a plain list of what goes and what stays. Neither one is hidden behind an email request.