Fourteen days, no questions.
If you change your mind within 14 days of paying, tell us and we refund the whole amount to the card that paid. No reason needed, and no form needed.
Who sells this
The RapQuest is the product. It is sold by Dodo Payments as merchant of record. Your contract of sale is with Dodo Payments, your card statement shows Dodo Payments, and your receipt and any tax come from Dodo. Their Buyer Terms govern the sale, and they include the confirmation that digital content begins as soon as it is made available.
The 14 days on this page is a promise from us, on top of that sale. It is more generous than the sale terms require.
How to ask
Three ways, easiest first.
- Press Withdraw from this payment in your account, next to the payment you want to undo.
- Email hello@therapquest.com from the address you paid with. One sentence is enough.
- Use the form below, if you would rather use the official wording.
We reply the same working day and confirm the request in writing.
What happens then
We process the refund with Dodo Payments within 14 days of your request. Dodo sends the money back to the card that paid, in the currency you paid. Nothing is deducted from you for the refund.
Your access ends when the refund succeeds. If you would like to keep using the drills until the money lands, say so in your message and we leave access on until it does.
Withdrawing is not cancelling
Withdrawing undoes a payment you have already made. Cancelling stops the next one, and your access runs to the end of the period you have already paid for. Both are one button in your account, and neither needs an email.
If something is wrong
A drill that does not work, a charge you did not expect, or a score that looks broken is a different matter from changing your mind. Tell us, and we fix it, replace it, or refund it. Nothing on this page narrows that.
The form, if you want it
This is the model withdrawal form from Annex I(B) of the EU Consumer Rights Directive. You can copy it, fill it in, and send it to hello@therapquest.com. Anything else that says the same thing works just as well.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To The RapQuest, hello@therapquest.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of
the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
If we cannot agree
Email us first, because almost everything is settled there.
If that does not settle it, you can take it to the Belgian Consumer Mediation Service, an independent public service that handles consumer disputes free of charge. Boulevard du Roi Albert II 8, 1000 Brussels. Telephone 02 702 52 20. contact@mediationconsommateur.be.
If you bought from another country in the European Union, the European Consumer Centre in your country can help.
The European Commission's online dispute resolution platform closed on 20 July 2025. That is why there is no ODR link on this page.
Who you are dealing with
The RapQuest is operated from Belgium. You can reach a person at hello@therapquest.com, and a postal address is available on request at the same address.